'Becky' then said that this was not a tech support issue, and offered to transfer me to their Customer Support department, to which I was on hold for a very long time, only to find out that Customer Support was open only during standard business hours (I was calling on a Sunday), something to which tech support person, 'Becky' was not apparently aware of.Ĭ. The first person I spoke with named 'Becky', who was nearly impossible to understand with her accent, and, after what I thought was a thorough explanation of my problem as described above, she actually asked me for the product License Number(!)ī. I immediately called Intuit Tech Support for assistance, and this is what happened:Ī. Trying very carefully to remove the protective covering failed, and the paper portion with both numbers on it came off the package, still stuck to the adhesive on the protective covering, rendering the License and Product ID numbers illegible and unreadable. However, with this latest product, I was directed to look at the outside of the plastic package that everything came in, where apparently the License Number and Product ID Number are shown, however they are covered by a thin protective strip, that apparently one must carefully remove to view both of these numbers, (similar to a scratcher card for a state lottery.). Our company has been loyal QuickBooks users since 1995, and always in the past when we've upgraded, this License Number/Product ID info was provided on documentation within the product box that it came in. Well, when I came to the point where I needed to enter the License Number and Product ID during the installation process, I searched all over the documentation provided inside and also on the CD and was unable to find it. did a great job in providing me with a quick delivery of this product and so I opened it immediately and began the installation process by inserting the QuickBooks 2015 CD into the disk drive. I ordered the PC disk version for this product since our home office business is upgrading to new PC's.

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